SHIPPING POLICY



FREE SHIPPING AND RETURNS WITHIN U.S.*

*See details below

Shipping Costs & Delivery Times (within the United States)

We ship all orders to the United States and Puerto Rico FREE of charge. Generally, orders placed for in stock items by 3:00 PM PST (6:00 PM EST) Monday through Saturday will be processed and shipped the same day. Orders typically arrive within 4 days within the continental U.S. Orders with gift options selected may require additional processing time. Orders placed after this time will be shipped the next business day. The times listed below are estimated times only. Shipping charges, if any, are calculated at check-out. Depending on the shipping location additional or other shipping options may be offered at check-out.

If you have questions or concerns about shipping times and/or costs, please contact us and we will promptly respond by email.

HOLIDAY SHIPPING

Holiday shipping cutoff: During the holiday shopping season, orders placed by 3:00 p.m. PST Thursday, December 16 will be delivered no later than December 25 to shipping addresses within the Continental United States (i.e. excluding Alaska and Hawaii). If you require faster shipping service, please upgrade to 1 or 3 day shipping via FedEx or UPS. International and all other destinations please allow additional per our normal delivery times.

International Shipping, Duties and Taxes

All prices displayed on our website are in U.S. Dollars. All international orders will be shipped with an original invoice on the box (and/or is submitted electronically to the carrier), which shows the full amount that you paid for the products you have purchased and/or shipping. Packing slips for international shipments cannot be marked as “gift” or altered prices. This will ensure that your package processes through customs with minimum delays. Some countries have import tax laws, in which case you would be liable to pay import tax on the items you buy from us.

For delivery to outside of the U.S. we utilize multiple carries, including UPS, FedEx and DHL. Depending on the carrier used delivery estimates may vary. Please refer to your shipping confirmation e-mail for further information.

Please note that the customer and/or recipient of the order is responsible for payment of all duties, taxes and any importation fees. We do not charge or calculate VAT/HST/ GST and other taxes at checkout, as they will be collected by the customs authorities in the destination country upon delivery.

You will not be charged by us for any importation fees, duties and taxes at the time of check out. However, you or the recipient will pay importation fees, duties and taxes at the time of delivery. At the time of delivery you will be responsible for such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Deucekat has no control over these charges, nor can Deucekat predict what they may be. Customs policies vary widely by country; you should contact your local customs office for more information. In any event, please do your research so you are ready to get your package cleared through customs When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. You will be contacted by the applicable customs agency or mail carrier in your country to pay any import, taxes and customs fees. If you fail to pick-up your order or if you refuse delivery, you will still be responsible for charges incurred in shipping the package. If the package is returned to us for failed delivery, we will cancel the order and issue a refund to you less any shipping charges.

Types of Fees typically charged by customs:

• Taxes (e.g. VAT, GST, HST, etc.)

• Carrier Handling Fees

• Duties

Deucekat has no control over these charges, nor can Deucekat predict what they may be. Customs policies vary widely by country; you should contact your local customs office for more information. In any event, please do your research so you are ready to get your package cleared through customs When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. You will be contacted by the applicable customs agency or mail carrier in your country to pay any import, taxes and customs fees. If you fail to pick-up your order or if you refuse delivery, you will still be responsible for charges incurred in shipping the package.

International Shipping by First Class Mail:

Shipping by U.S. First Class mail (USPS) is typically more economical, yet much slower than DHL, FedEx, UPS and Priority Mail Service. Please note that First Class mail service comes with limited tracking and in some cases, no tracking at all. If you prefer tracking and faster service and tracking, please select “Express”, “Priority Mail,” DHL or FedEx shipping.

APO/FPO/DPO Military Addresses

All shipments to APO, FPO, and DPO addresses are sent via USPS. Due to military handling time, delivery to some destinations may take up to 21 days.

Multiple Shipping Addresses

At this time, we can only ship to one address per order. To ship to multiple addresses, contact customer support by e-mail or place separate orders.

Business Days & Holidays

All orders process and ship Monday - Saturday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

Packages do not ship from our distribution center on Sundays or the following US holidays:

New Year’s Day

Martin Luther King Jr. Day

President's Day

Memorial Day

4th of July

Labor Day

Columbus Day

Veteran's Day

Thanksgiving

Christmas

Multiple Shipments

Depending on the size of your order, you may receive multiple shipments. You will receive notification via email when your order is being split into multiple shipments. There is no additional shipping fee when your order is split into multiple shipments. Alternately, we may combine multiple orders into one shipment.

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within the same day after the order has been placed. The e-mail will contain shipment details, your tracking number (if any), and a link to the selected carrier site. To track the order, click on the tracking number located near the top of the e-mail. It typically takes 24 hours for the tracking information to update.

Returns and Return Shipping

We try to make the process as painless and hassle free as possible. We provide reusable 100% recycled poly mailers. Simply re-use the envelope that your product(s) were shipped in. We provide FREE return shipping using pre-addressed/prepaid labels (for U.S. orders only). Please see our full Return Policy for further details.